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Terms of Service

Selection of products


EUROLINN OÜ products can be purchased by visiting www.elinn.ee

Products can be added to the shopping cart both in the list and in the product detail view

The shopping cart is located in the menu bar and also displays the total cost of the order (including shipping fee and VAT). After selecting the products, you have to go to the shopping cart view by clicking on the shopping cart link.

A weight limit of 25 kg per order has been added to the shopping cart. In the shopping cart view, it is possible to refine the order by changing the quantities or removing products. A shipping fee is added to the shopping cart price. The shipping fee is not added to the price of the shopping cart, if the method of receiving the products is “pick up at the warehouse”. When using bank link as a payment method, the price includes VAT.


Shopping cart


ARCON GROUP OU products can be purchased by visiting www.elinn.ee

Products can be added to the shopping cart both in the list and in the product detail view

The shopping cart is located in the menu bar and also displays the total cost of the order (including shipping fee and VAT). After selecting the products, you have to go to the shopping cart view by clicking on the shopping cart link.


Delivery of products and its conditions


To receive the order, the Buyer selects the appropriate delivery method in the shopping cart. Orders are delivered within the borders of Estonia, Latvia, Lithuania, Germany and the Republic of Finland. For other countries, please specify via e-mail shop@elinn.ee. The buyer pays the costs associated with the delivery of the goods. The delivery fee depends on the Buyer’s location and delivery method and is calculated in the shopping cart.

If it is possible to pick up the goods at the store and the Buyer chooses the specified method to receive the goods, the delivery fee is not added to the price of the goods.

Order preparation time when ordering by parcel machine and courier is up to 21 working days, after which the package is handed over to the carrier. The customer will be notified when the package is ready.


NB! order preparation time may be extended if the order preparation time falls on a public holiday. If a public holiday falls on a working day, the maximum preparation time will be moved forward by the number of days falling on the public holiday.


Placing an order


To place an order on our website, you must be at least 18 years old and provide accurate, complete, and up-to-date information during the checkout process.

By placing an order, you agree to the following:

  • You are entering into a legally binding agreement to purchase the selected products or services.
  • All prices are displayed in EUR and include applicable taxes unless otherwise stated.
  • You confirm that the billing and shipping information you provide is correct.


Available Payment Methods


We accept the following payment methods through our secure payment partner Montonio:

  • Bank links (e.g., SEB, Swedbank, LHV, Coop, Citadele, etc.)
  • Card payments (Visa, Mastercard)
  • Buy Now, Pay Later options (if available via Montonio)
  • Bank transfers (via open banking if supported)


All payments are processed securely via Montonio Finance UAB. We do not store your payment card details on our servers.


Order Confirmation and Processing


  • Your order is confirmed only after the payment is successfully processed and you receive an order confirmation email.
  • We reserve the right to cancel or refuse any order for reasons such as product unavailability, failed payment, suspected fraud, or violation of these Terms.
  • If your order is cancelled after payment, you will receive a full refund via the original payment method.


Please contact us immediately at shop@elinn.ee if you need to modify or cancel your order. Once processing has started, changes may not be possible.


Defective goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery. Within the first year of delivery, it is assumed that the defect was present at the time of delivery. It is the online store ́s responsibility to prove otherwise.


The online store is not liable for any defects arising after delivering the goods to the purchaser.

If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.

The online store will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 15 days.


Cancellation and refund


Send an order cancellation and refund request by email to shop@elinn.ee.

You have the right to cancel the order and get a refund if the products have not left our warehouse / have not been issued for delivery.

Refunds made by the Seller in accordance with these terms and conditions will be made within 7 working days from the date of delivery specified in the order. Refunds are made to the buyer’s current account from which the order was paid.

The online store confirms receipt of the withdrawal statement to the Buyer by e-mail.

The buyer can turn to the platform for resolving consumer disputes of the European Union.

The seller has the right to refuse to sell the goods in a situation where, due to a technical error, the price of the product offered in the Online Store has changed/changed to be unreasonably cheap compared to the normal market price of the corresponding product (price error), there is no explicit information on the goods that it is a special price established for the goods and the goods have not been handed over to the Buyer. The Seller has the right to withdraw from such a transaction within 3 working days of learning about the transaction concluded with a price error, by submitting an application to the Buyer in a form that allows for the relevant content to be reproduced in writing. All payments are made to the Buyer’s current account from which the goods were paid for.


Right of withdrawal


After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.

(Depending on the product, the purchaser may not necessarily have the right of withdrawal; in such a case the corresponding products and services must be listed and they must comply with the law.)

The right of withdrawal does not apply if the purchaser is a legal person.

To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way you would be allowed to test the goods in an actual store.

If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.

To return the goods, you must submit a declaration of withdrawal to the e-mail address shop@elinn.ee ( it is not a specific form, simply write us and email describing your issue, and mention the order number) within 14 days of receiving the goods.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.

The online store has the right to refuse to make a refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.

If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.


Settlement of disputes


All complaints made by a purchaser about the online store must be e-mailed to shop@elinnee

If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. The resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.

A purchaser may also turn to the dispute resolution bodies of the European Union.